Mercedes-Benz of Tysons Corner

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Mercedes-Benz of Tysons Corner Reviews


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Yelp Oct 17, 2017
 

Let me make it clear that this is the very first review I have ever written.I bought my car from them in 2013 and have been using their service center since until today. I have never experience such horrible service across any business transaction in my life. These people are outright liars and thieves. Every time I have brought my car in over the past year they have come up with surprise fees and issues with my car averaging out to at least $2,000 every visit. What is really odd is that when I take my car to other service centers, I'm told less than half of the work is actually necessary, IF ANY. I was told several aspects of the repairs would be covered and verbally ensured that with three different employees to ensure a smooth experience yet once again I was faced with lies and deception. I was told a lot of the work won't be covered and was issued a bill of over $1000 on top of already spending over $1000 for the initial service. Their reasoning was that the repairs are not covered in the package that I already have, but the thing is, I was never told that. I was told contradicting information from every person I spoke with. I WOULD NOT RECOMMEND BUYING A CAR OR SERVICING A CAR HERE. EVER.

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Google Oct 17, 2017
 

The worst customer service ever! Appointment 10:40am, I am told it will take approx 2 hours. Do I want a loaner car? Yes. Turns out they have none available for the next half hour so I agree to use Enterprise instead. I go about my business, 2 hours pass then 3 and then 4 and 5. No calls. So I call my service rep and she says the car won't be ready before 5pm. No apologies, just plain information. I explain to her that I have to pick up my daughter from day care and need my car back asap (because of the car seat). I arrive back at the center at 5pm sharp and the car is still not ready. At 5:15 totally unconcerned and casual, the rep says it's in the wash. I tell her to bring the car immediately because I am late to pick up my kid from day care. Then I ask the obvious question why it took all day to service my car. She starts saying something about overlapping appointments and too many cars. Then I ask another obvious question, why was I told 2 hours then? Her answer was: 2 hours service time is only for the customers who decide to wait in the lounge! If you take a loaner, they consider you lower priority and deal with your car whenever they feel like it. Needless to say, they don't bother telling you any of this when you drop the car off at the time of your appointment. What is also interesting, I spoke to my husband in the midst of this and he told me that just about the same time I finished my afternoon call with the rep the car popped up in the online system as being worked on. To me it suggests that it was parked there all day and nobody touched it until I actually inquired around 4pm. Never again. I should have listened to my husband and gone to another service center. Lesson learned.

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Google Oct 17, 2017
 

Worst dealership I've ever visited. Worst customer service I've ever experienced at a high end dealership. They clearly look at each customer as a number. Wish we had another option as this is the closest one to our home. After owning multiple Mercedes, it's time to move on. Luckily our BMW dealer takes good care of us.

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Google logo
Google Oct 17, 2017
 
Yelp logo
Yelp Oct 16, 2017
 

The worst customer service ever! Appointment 10:40am, I am told it will take approx 2 hours. Do I want a loaner car? Yes please. Turns out they have none available so I agree to use Enterprise instead. I leave, go about my business, 2 hours pass then 3 and then 4 and 5. No calls. So I call my service rep and she says the car won't be ready before 5pm. No apologies, just plain information. I explain to her that I have to pick up my daughter from day care and need my car back asap. I arrive back at the center at 5pm sharp and the car is still not ready. At 5:15 totally unconcerned and casual, the rep says it's in the wash. Running out of patience, I tell her to bring the car immediately because I am late to pick up my kid from day care. Then I ask the obvious question why it took all day to service my car. She starts saying something about overlapping appointments and too many cars. Not my problem. Then I ask another obvious question, why was I told 2 hours then? Her answer was: 2 hours service time is only for the customers who decide to wait in the lounge! If you take a loaner, they consider you lower priority and deal with your car whenever they feel like it. Needless to say, they don't bother telling you any of this when you drop the car off at the time of your appointment. What is also interesting, I spoke to my husband in the midst of this and he told me that just about the same time I finished my afternoon call with the rep the car popped up in the online system as being worked on. To me it suggests that it was parked there all day and nobody touched it until I actually inquired around 4pm. Never again. I should have listened to my husband and gone to another service center. Lesson learned.

Read more at Yelp

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Mercedes-Benz of Tysons Corner

WELCOME TO
Mercedes-Benz of Tysons Corner

Welcome to Mercedes-Benz of Tysons Corner, your authorized Mercedes-Benz dealer serving drivers in and around Vienna, McLean, Great Falls, Arlington, and Bethesda. Our dealership works diligently to serve all of Metro D.C.’s Mercedes-Benz needs, whether that entails shopping for a new luxury car or having your current model undergo automotive service. Either way, we aim to please, as our customers’ satisfaction is our main priority.

Drivers come to us in search of their first or next Mercedes-Benz purchase, given that we have an extensive selection of the latest Mercedes-Benz lineup alongside certified pre-owned models and various smart cars. Our finance department is at the ready to step in and determine a loan or lease arrangement with competitive rates and affordable monthly payments. You can even apply for financing to expedite the process at our dealership, which means you get to focus solely on the task at hand: getting behind the wheel of your dream car.

Aside from the car buying experience, Mercedes-Benz of Tysons Corner excels when it comes to maintenance, replacements, and repairs. Our expertly trained technicians have been equipped to handle anything that comes our way, and we use only authentic Mercedes-Benz parts to get every job done right. We even have parts for sale, so that you can tinker with your car at home if you’re the do-it-yourself type.

Mercedes-Benz of Tysons Corner looks forward to working with you. Visit our dealership today at 8545 Leesburg Pike in Vienna, VA, or feel free to reach out if you have any questions.

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(866) 500-5529

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8545 Leesburg Pike • Vienna, VA 22182

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Today's Hours:

Open Today! Sales: 9am-8pm

Open Today! Service: 7am-7pm

Mercedes-Benz of Tysons Corner

8545 Leesburg Pike Vienna, VA
Phone: (866) 500-5529 http://maps.google.com/?q=8545%20Leesburg%20Pike%2C%20Vienna%2C%20VA%2022182

Sales

Phone: (866) 500-5529

Service

Phone: (703) 448-2289

38.928683 -77.243223
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Mercedes-Benz of Tysons Corner
Mercedes-Benz of Tysons Corner
8545 Leesburg Pike
Vienna, VA, 22182 United States
(866) 500-5529
https:https://www.mboftysons.com/wp-content/uploads/2016/09/MB-Tysons-Corner-OG-image.jpg
Mercedes-Benz of Tysons Corner 38.928683, -77.243223.